Z-SPOT
POLICIES
Important POLICIES
Appointments & Guarantee
Please familiarize yourself with our important policies and privacy policy below.
policies at z-spot
Z-Spot Cancellation Policy
Your appointment is very important to Z-Spot, your appointment day & time are reserved specifically for you. If you must cancel or reschedule any appointment, I require you provide me with 24-hour notice of such. This allows me to adjust my schedule accordingly and to accommodate any clients on my waiting list. I understand that unavoidable issues come up and will do my best to work with you in case of emergency, illness, etc. Here is a breakdown of Z-Spot cancellation fees:
- Less than 24-hour notice will be charged a fee equal to 50% of reserved appointment(s)
- “NO SHOWS” will be charged 100% of reserved appointment(s)
As a courtesy, I send an email confirmation to remind you of your appointment. Please understand that it is your responsibility to remember your appointment date and time in order to avoid missed appointment and cancellation fees. Please feel free to contact me directly if you’re unsure when your next appointment is!
Z-Spot Late/Tardy Policy
Life happens! I will try my best to accommodate you if you’re running behind, stuck in traffic, etc. Unfortunately, tardiness affects the remainder of my day and clients. For this reason, you will be allowed a 10-minute grace period. After your 10-minute grace period, I will call to check in on you. If you are able to make it in for the remainder of your service(s), great! If not, please know that you will be subject to Z-Spot cancellation policy as listed above.
Z-Spot Guarantee Policy
I want you to leave feeling 100% satisfied with your service(s). If you do not feel 100% satisfied, please contact me within 3 days of your appointment so that I may re-book your service free of charge. Any issues reported longer than 3 days from original appointment date will be assessed on a case-by-case basis.